Personal Details
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Jane Doe
Professional Summary
Dedicated Customer Support professional with 2+ years of experience resolving complex complaints, maintaining high CSAT scores, and optimization of helpdesk pipelines.
Professional Experience
Customer Support Specialist - TechSolutions Pvt. Ltd.2024 - Present
- Resolved 50+ tier-1 helpdesk tickets daily with a 96% SLA compliance rate.
- Collaborated with tier-2 engineers to identify and resolve software bugs.
- Optimised team response time by 15% through canned response templates.
Education
Bachelor of Business Administration (BBA) - Delhi University2021 - 2024
Skills
Customer Service, De-escalation, Active Listening, Helpdesk Ticketing, CRM Tools (Zendesk, Salesforce)